Support
Need help with Astelos? Email support@astelos.io. We normally respond within 2 business days.
Account access
Clients sign in with their email address and coach code, then confirm access with an email verification code. If your coach code is missing or expired, contact your coach first so they can issue a new code.
Data and privacy
You can export your data or delete your account from Settings in the app. For privacy requests, email privacy@astelos.io.
Review the Privacy Policy or the account deletion instructions.
Billing
Coach subscriptions are managed through the web app billing portal. If you cannot access the portal, email support from the address on your coach account.
Safety
Astelos is a coaching and behavior tracking tool. It is not medical care, crisis care, therapy, or emergency support. If you are in immediate danger, contact local emergency services.